It's not until you start seeing the charges on your bank/credit card statement that you realize you have subscribed. To help secure your business, signs you up automatically for the $15.99 monthly service, and conveniently sends no email reminders or cancellations. But for an everyday user who is looking for a convenient way to get postage without going to the post office, this service is a rather expensive way to get something you normally get for free.įirst, be cautious of the "free trial period". I am sure that is a great tool for those who mail a lot. "Avoid the free trial-it could cost you in the end! Scale worthless. I'm disappointed a company can exist that is as misleading as this one is, and I'm disappointed in myself for being duped by them! Never again!" I can understand using for a small business or private office, however, for me, it was a total waste of time, money, and a complete hassle to try and get out of whatever "agreement" in fine print that I somehow missed when I created the account in the first place. She goes ahead and cancels my account - hallelujah - but when I ask her about the $15.99 fee from August she tells me she is not able to pay back that charge because it was from a time when my account was still valid and she is not able to issue the refund.Ī little ticked off, I thank her, hang up, and figure I'll just eat the complete waste of $15.99. Once again, I talk to a very nice woman who will not stop offering me more free supplies/an extra 2 days of service/another month of no fees until I firmly say "NO" (no "thank you" this time). I call and request my account be cancelled once again. One month later, I still have not used, and my account STILL has not been refunded the $15.99 from the very first month. The customer service rep, who albeit was very polite, would not take "no thank you" for an answer and instead offered to waive my service fees for a month and if I still wanted to cancel my account after the month went by, then I could call and do so. Two weeks later my VISA card was charged a mysterious $15.99 "monthly service fee" and I promptly called and asked for the charge to be removed and my account be cancelled. For my very sporadic personal/home mailing needs, it seemed a little much. 33 cent postage stamp, I gave up after about 15 minutes and didn't think anything else of it.Ī week later I received my "welcome kit" which was equally as confusing as the website, containing some labels, a CD-ROM to download the label-making software, etc. Upon going through the website and trying to figure out how to print out a standard. I opt not to do this, since my mailing needs from home are few and far between. They also recommended I buy one of their scales and purchase a package which would provide me a supply of labels, packing materials, etc. Assuming it would be similar to using online FedEx (where you can print a shipping label on plain ol' copy paper and affix it onto a package), I registered and gave my credit card info (BIG MISTAKE) even though everything I was reading assured me I would not be charged unless I opted for a monthly service. I created a account roughly two months ago when I was out of stamps and got sick of always running out to buy them. "Total rip-off, misleading website information, useless
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